Privacy Policy

1. Information We Collect

When you use Company's website or submit a booking request, we may collect the following personal information:

• • Full name and contact details (phone number, email address)
• • Travel preferences and booking information
• • Country of residence and travel dates
• • Group size and trip requirements
• • Usage data and browsing behavior on our website

2. How We Use Your Information

We use the information we collect to:

• • Process and respond to your booking requests
• • Communicate with you about your trips and inquiries
• • Send travel updates, offers, and newsletters (only with your consent)
• • Improve our website and services
• • Comply with legal obligations

3. Refund & Cancellation Policy – Yalla Trip

At Yalla Trip, we understand that plans can change. We strive to provide the best travel experience while ensuring fairness and transparency for all our travelers. Please review our policy below.

• • 14 days or more before the trip: Full refund (minus a 5% administrative fee).
• • 7 to 13 days before the trip: 50% refund of the total booking value.
• • Less than 7 days before the trip: No refund will be issued, as we have already secured non-refundable commitments with our vendors (hotels, transportation, etc.).
• • You are entitled to a full refund of all payments made.
• • Alternatively, you may choose to transfer your balance to a future trip and receive an additional discount as a token of our appreciation for your loyalty.
• • All cancellation requests must be submitted via our official email [Insert Email Address] or our verified WhatsApp business line.
• • Refunds will be processed within 7–14 business days after the request is approved.
• • Payments will be refunded using the same payment method used during the original transaction.
• • This policy does not cover visa fees or any payments made to third parties (such as embassies), as these are subject to the policies of those specific institutions.
• • By completing your booking, you acknowledge that you have read and accepted these terms in full.

4. How We Protect Your Information

We take the security of your personal data seriously. All data submitted through our website is transmitted over secure HTTPS connections. We do not sell, trade, or rent your personal information to third parties. Access to your data is restricted to authorized Company staff only.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

6. Third-Party Services

We may use trusted third-party services such as Google Analytics, payment processors, and email platforms. These services have their own privacy policies and we encourage you to review them. We only share the minimum necessary information with these providers.

7. Your Rights

You have the right to:

• • Access the personal data we hold about you
• • Request correction of inaccurate information
• • Request deletion of your personal data
• • Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@yallatrip.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@yallatrip.com or visit our Contact page.